Returns & Exchanges
We want you to be fully satisfied with your official Billie Eilish merchandise; if your order isn't quite right, you can return or exchange unworn and unwashed items within 30 days of delivery. Please note that certain exclusive drops and limited edition vinyl may be marked as final sale.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the packing slip is included inside.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing